“By the time they ask you for help, they've probably tried several things. As a result, their computer might be in a strange state. This is natural”. Things I have to tell myself when working with a person who is new to the technology: I have to resist the urge of wanting to grab onto the mouse and take control of the situation.
When presenting the Maine Memory Network I have to take a step back and allow the students to follow the instructions that are given on the website. I want my students to explore all the wonderful artifact that are present in this digital museum.
Agre, Phil. How to help someone use a computer. 1996. 18 September 2008
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